To Get Consumers to Trust AI, Show Them Its Benefits

Artificial intelligence (AI) is emerging in applications like autonomous vehicles and medical assistance devices. But even when the technology is ready to use and has been shown to meet customer demands, there's still a great deal of skepticism among consumers. For example, a survey of more than 1,000 car buyers in Germany showed that only 5% would prefer a fully autonomous vehicle. We can find a similar number of skeptics of AI-enabled medical diagnosis systems, such as IBM's Watson. The public's lack of trust in AI applications may cause us to collectively neglect the possible advantages we could gain from them.