Here is the Payworld case study on how they implemented chatbot on their website.

Payworld which is India's largest mobile financial services companies. The company provides financial services such as money transfer, recharges, bill payments, insurance point of sale and GST filling etc. Here is the case study about how payworld solved their problem with the help of a chatbot. Being one of India's largest mobile financial services, payworld encounters hundreds of retailer queries on daily basis. Which made them try a solution that would help them reduce on an average 50-60% of queries.