ServiceNow Acquires DxContinuum

The pioneer in intelligent automation, ServiceNow can further increase productivity for its customers by applying machine‑learning capabilities and data models developed by DxContinuum. As more Internet of Things devices make service requests, it is increasingly important that those requests be categorized, routed and responded to. Hundreds of thousands of machine and manual work requests can now be effectively and automatically categorized and routed for each ServiceNow customer, bringing the "intelligent automation" of today's manual processes one step closer. While artificial intelligence and automation are rapidly changing the consumer world from self‑driving cars to smarter homes, the workplace still relies on manual processes. Every day employees deal with IT incidents, HR cases, customer requests, and security alerts with back‑and‑forth emails, calls and spreadsheets.