How Artificial Intelligence Is Influencing the Future of Work in the Airline Industry

Commercial airlines and other travel and transportation leaders are facing significant challenges in managing pricing, demand, and logistics in today's volatile environment. This summer's travel disruptions have laid bare the potential for intermittent hiccups in post-pandemic operations to have drastic effects on customer satisfaction and revenue opportunities. With travelers' patience wearing thin, airlines need to reinforce their people, processes, and technologies. By building artificial intelligence (AI) solutions into processes across their organizations, airlines can leverage their data, analysts, and revenue management opportunities to take advantage of new business fundamentals in this changing environment. "Artificial intelligence isn't replacing the airline data analyst's job," said Alex Mans, founder and CEO of FLYR Labs, a technology company driving commercial optimization for airlines.