Kotak Bank upgrades voicebot with AI capability - Times of India

Mumbai: Kotak Mahindra Bank has upgraded its voicebot's capabilities to include artificial intelligence- (AI-) based conversational banking. This has been made possible by boosting the software's library with 1.5 lakh utterances captured over the past year. The AI capability, which was already introduced in a beta version, has increased customer fulfilment in self-service mode by more than six times. The bank is also using the library of queries it receives at the call centre to power the'Keya' chatbot, which is available on all three platforms -- net banking, mobile banking and the website. With the voicebot, customers can now complete simple transactions such as ordering a cheque book or paying bills through voice instructions.