Is your business AI ready?

The use of artificial intelligence (AI) technologies like digital assistants, chatbots, and customized shopping recommendations on Amazon is not perceived to be as pervasive as some think. Only 42% percent of consumers in a recent survey by Genpact, a global professional services firm, say they interact with some form of AI regularly (i.e. The study is part of a three-part research series exploring AI perceptions of C-suite and other senior business executives, the workforce, and consumers. The undeniably increasing pervasiveness of these technologies carries significant implications for work in the future, and consumer preferences around the customer service experience. As worker and consumer concerns around artificial intelligence continue to evolve, it is critical for businesses to understand and be responsive to these issues to best succeed in the new AI world.