Role of Chatbot in Service Industry

Chatbots can answer frequently asked customer questions in a fraction of the time it takes a human to do so, freeing up your customer service team to do other tasks. Many times as a customer we face problem For example, imagine you encountered a problem using a product. You go on to the company's website and try to find an email address to ask for help. But the nearest available email support is reached by navigating through a drop-down menu and then browsing pages of FAQs. This exact situation can be easily resolved by chatbots -- they can easily help users troubleshoot any issues they have with products, or provide feedback on new features, simply by chatting with them.