Automation Anywhere wants to bring software robots into the call center - SiliconANGLE

Robotic process automation firm Automation Anywhere Inc. is bringing its smarts into contact centers, helping call center agents become more efficient by quickly surfacing the information they need to handle customer calls. Automation Anywhere is widely considered one of the leaders in the fast-growing RPA market, valued at north of $6.8 billion. The company's Automation 360 platform enables companies to create artificial intelligence-based robots that can assume numerous repetitive manual tasks in a business that are normally performed by human workers. The bots work by observing how humans carry out these tasks, which might including copying records to and from different business applications, for example. They teach themselves how to replicate these workflows so they can be automated in future.