BPOs to feel artificial intelligence 'reality' in next 3 to 5 years: Pernia

MANILA - The use of artificial intelligence in the business process outsourcing will hit "harder" in the "next 3 to 5 years," Socioeconomic Planning Sec. Ernesto Pernia said Wednesday, as he urged the industry to upgrade the skills of its workers. Voice-based services "is not not going to be necessary anymore when you have machines to do it," Pernia told ANC's Headstart. "In the next 3-5 years it will really be hitting harder. It will be there, it will be a reality, this AI," he said.