SAPVoice: Are the Gains from Artificial Intelligence Worth the Lost Jobs?

Machine learning has a lot of potential to accelerate innovation and ease burdens on workers in finance and other industries. Despite a dark side for those same workers, this form of artificial intelligence (AI) -- in which software uses data to program and improve itself -- could also help organizations manage crippling new demands. "There has been a dramatic increase in work in the last five or six years, coming from the exponential data explosion and an increase in audit regulation bureaucracy," Neil Kinson, chief of staff at enterprise process automation provider (and long-time SAP partner) Redwood Software, said in ZDNet last week. "The automation is being created to solve that problem, rather than to cut costs, [and] a lot of organizations are applying automation just to cope." And we may have only spotted the tip of this iceberg.