How does artificial intelligence work in customer service?

Our clients often ask us how our language technology is able to detect questions that are formulated differently, contain errors, or combine multiple questions in one text. In order to answer these questions, we have written this article to provide a general overview of our technology. The descriptions are intentionally kept simple to ensure easy understanding. This article is primarily intended for service managers and business managers who want to automate their customer service. We have been working in the field of NLU (Natural Language Understanding) / NLP (Natural Language Processing) for several years.