Digital Fintech: How AI Chatbots Play A Role In FinTech Industry - Express Computer

Recent years have witnessed tremendous developments in the financial sector. Financial technology or FinTech, has been playing a critical role in providing next-level customer service to users via the usage of AI-powered Chatbots. Intended to assist customers with their requests in the most dynamic way possible, Chatbots today, also acts as a guiding channel that can help businesses better understand the needs of their customers. According to a Juniper Study, the usage of chatbots will end up saving banks up to $7.3 billion worldwide by 2023, which represents a time saving of 862 million hours, or almost half a million years of work. Some of the helpful applications include automated and personalised customer support, 24/7 access, ease of usage, cost savings, data collection information, audience segmentation, feedback collection, new account generation, and many more.