How Business Leaders Should Start Addressing AI's Unintended Consequences

Nearly everyone has had an experience that exposes just how dependent we have become on artificial intelligence (AI). It often comes in the back seat of a car. That's where I was a few months ago, sitting in a rideshare from suburban Scarsdale, New York, to New York City. The driver had recently emigrated from Nepal. Once, he would have had to invest a lot of time into learning the area well before he could transport a passenger.