Using a test framework to design better experiences with Amazon Lex

Chatbots have become an increasingly important channel for businesses to service their customers. Chatbots provide 24/7 availability and can help customers interact with brands anywhere, anytime and on any device. To effectively utilize chatbots, they must be built with good design, development, test, and deployment practices. This post provides you with a framework that helps you automate the testing processes and reduce the overall bot development cycle for Amazon Lex bots. Amazon Lex is a service for building conversational interfaces into any application using voice and text.