Three Risks of Artificial Intelligence

Artificial intelligence (AI) has been a go-to technology for many people throughout the COVID-19 pandemic. AI has helped businesses solve many issues during this highly disruptive time, from helping to improve the customer experience and detecting fraud to automating work processes. That is helpful, but businesses also need to be aware of the risks of using AI. AI is fed by data that are designed to protect personal privacy, but that is not always what happens. This reality has been highlighted by a number of reported data breaches, some of which have targeted large businesses, like Twitter and Magellan Health.