AI and voice search among the top eCommerce trends for 2020, says Kooomo - Global Banking & Finance Review

Innovation and changing consumer behaviour will determine the most important online trends for the year As we move into a new decade, technology is continuing to make big changes in the way eCommerce businesses engage with their customers. Creating a satisfying customer experience (CX) is vital for any eCommerce business to be successful. AI powered chatbots are becoming increasingly popular for the way they can quickly interact with customers by providing fast, real-time support regardless of time or location. A well-designed AI powered chatbot can learn from customer engagements to improve the accuracy of its responses. These smart interactions can significantly reduce response time and help to maintain customer satisfaction.