Build and Integrate Your Chatbot with SAP Marketing Cloud

For this End-to-End scenario we need to consider the multiple solutions that are integrated and configured to perform the actions needed to validate this scenario. In our example, all systems are hosted in the cloud and communication between systems is enables using Web Services, APIs, and secure HTTP Endpoints. End user registering on the HTML5 Applicattion and using the chat. SAP Sales Cloud is one of our data sources in this scenario. Contact and sales related data are replicated to SAP Marketing Cloud to build a contact base.This integration is not described in this blog post but the replicated contact records can be used for retrieving offer recommendations and coupon codes from SAP Marketing CLoud from SAP Conversational AI.