AI Algorithms and the Black Box (Video)

In his session at KMWorld 2018, titled "Rethinking KM for an Age of AI & IoT," Serious Insights founder and principal analyst Daniel W. Rasmus explored the impact of AI and IoT on KM as machines get better and better at sensing the environment, comprehending content, interpreting signals, and anticipating needs. With newer AI systems that can deal with insights that change based on conditions that may occur in microseconds, it can be difficult for people to be comfortable with decision-making processes that they don't understand and the choices those automated processes result in. "And for knowledge management people that should make you very uncomfortable," said Rasmus. "And it also makes you very uncomfortable if you look at what has happened recently with Twitter and Facebook, etc., in the context of our elections. They have had to bring in people to start looking at what their algorithms are doing, and saying: Are they catching everybody that's doing things that are anti-election-oriented?" Companies want programmers to use the most efficient method to get to decisions, he observed.