Cognitive Computing Comes To The Fore in Digital Transformation

When IBM's Watson triumphed on Jeopardy! in 2011, it was a major validation of the potential of artificial intelligence and a sign of things to come. But Watson didn't stop there, said IBM's Jay Di Silvestri, speaking at a CDW Summit on "Modernizing IT Infrastructure for Digital Transformation" in Las Vegas on Monday. In the six years since, IBM's AI experts have sought to answer the question, What else can Watson do? "That group immediately turned its sights to say, 'What can we do that is as impressive, but different?'" said Di Silvestri, IBM's Watson platform adoption leader. Watson's next challenge, IBM decided, would be unstructured text, and Di Silvestri said that applications are already on the market for organizations that want to leverage AI to improve customer service and operations. The next phase of Watson is a logical one, he said: deconstructing the technology behind Watson into services that help businesses.