Artificial Intelligence Virtual Assistants and Chatbots

There's a reason people say, "first impression is the last impression." About 51% of customers will never approach a business again after a single bad experience. This puts pressure on every interaction and missed opportunity with potential customers, new purchasers, and long–term users. Webchat is often the first impression for customer service interactions. However, while chat services initially connected consumers with actual customer service staff, chatbots have become increasingly common -- for obvious reasons and with obvious limitations. Consumers care most about solving their problems.