The C-Suite has Trust Issues with AI

This post was originally published in Harvard Business Review. Despite rising investments in artificial intelligence (AI) by today's enterprises, trust in the insights delivered by AI can be a hit or a miss with the C-suite. Are executives just resisting a new, unknown, and still unproven technology, or their hesitancy is rooted in something deeper? Executives have long resisted data analytics for higher-level decision-making, and have always preferred to rely on gut-level decision-making based on field experience to AI-assisted decisions. AI has been adopted widely for tactical, lower-level decision-making in many industries -- credit scoring, upselling recommendations, chatbots, or managing machine performance are examples where it is being successfully deployed.