Home Affairs deploys [REDACTED], its first digital assistant

Four years after the federal government's first chatbots began arriving on the scene to help citizens navigate services, the Department of Home Affairs has finally launched its own. The department recently began trialling a Nuance-powered digital assistant on its website to provide tailored responses to common questions using natural language and conversational dialogue. Initially limited to answering visa and citizenship questions on the immi.homeaffairs It is also capable of learning from its interactions in order to automatically improve its responses to questions over time. A spokesperson told iTnews that the trial assistant "sits on the Nuance platform and was developed in collaboration with the department's service centre provider, Datacom Connect".