Four Ways AI Is Changing The Retail Industry

It is no secret that e-commerce is forcing brick-and-mortar stores to keep up with the evolution of retail. E-commerce, though quicker and easier, can sometimes fall flat due to a lack of consultative customer service. Blending AI technology with good old-fashioned customer service is how I believe brick-and-mortar stores are going to keep relevant in the retail industry. Within the next few years, I expect stores will function more like their websites and their websites more like the stores. They will bridge a physical and online experience in this new age of retail.