How data analysis, AI, and IoT will shape the post-coronavirus 'new normal'

Pandemics are shocks to communities throughout the world. Each community's response emerges from the countless changes that individuals make in their daily lives to protect themselves while trying to maintain a semblance of normality. Grassroots responses often emerge first in such crises, but they may not be the most effective approach for slowing the contagion's spread. From a technological standpoint, solutions invariably involve various blends of remote collaboration, contactless transactions, and replacement of manual processes with automated, robotic, and other human-free processes. When a contagion is raging, grassroots responses can be counterproductive if everybody's operating at cross-purposes.