Harnessing the Power of Artificial Intelligence for Self-Storage Revenue Management

Artificial intelligence (AI) is ubiquitous and set to be a significant driver of the world's economic activity in the next decade. It's a constellation of many technologies working in tandem to enable machines to sense, comprehend, act and learn with human-like levels of intelligence. Tools like machine learning (e.g., your credit card company sends a text about potentially fraudulent activity) and natural language processing (e.g., your phone helps you with the next likely word in a sentence) are part of the AI landscape. They'll continue to affect everything we do as we collect more data and enhance algorithms for better decision-making. As in other industries, AI will transform every layer of self-storage operation, too, including customer service, tenant access, security, finance, sales, marketing and revenue management (RM).