Building Intelligent Bots for Business

Earlier today, in San Francisco, we provided an update on how Microsoft is helping to democratize Artificial Intelligence (AI) by making it accessible to everyone and every organization. Today's focus was on conversational computing, which combines the power of natural language with advanced machine intelligence to help people engage with technology in more natural and personal ways. As we talk to businesses and governments who are looking to take advantage of these new capabilities, we see significant value being created when leading organizations start using intelligent bots to transform business processes such as customer services, helpdesks, and even factory floor operations. One example is at Rockwell Automation, which provides industrial automation and information solutions to customers in more than 80 countries. Their customers wanted access to information in their production lines in faster and more innovative ways, and so, with that objective in mind, Rockwell Automation used the Bot Framework and Cognitive Services in Cortana Intelligence to build Shelby, a bot that monitors production more efficiently and lets managers know the status of their operations through more natural forms of interaction.