Ushering in a new era of work with RPA and AI -- GCN

Government is ushering in a new era of work, using automation and artificial intelligence to help the federal workforce achieve higher levels of productivity and decision-making. Over the past two years, agencies have focused on shifting the workforce to "high-value" work -- a key goal of the President's Management Agenda -- by taking advantage of robotic process automation and other technologies to reduce error, improve compliance and eliminate repetitive administrative tasks. Although RPA is a useful IT capability that allows agencies to eliminate low-value, mundane, transactional work, it can only make simple decisions. By adding AI to the equation, agencies can accelerate the ability of RPA to complete a multitude of tasks at once. This can be particularly helpful when analyzing large swaths of data, enabling decision-makers to meet goals more efficiently and effectively.