Blending AI with "I" - Banking Exchange

Technology is increasingly integrated into our day-to-day activities, from GPS to services like Amazon Alexa and Google Now that delight us with personalized experiences powered by machine learning and artificial intelligence (AI). Let's face it, we're coming to expect that kind of service from all our digital providers. Many financial institutions, in contrast with tech companies, have taken a more conservative stance to powering their digital banking experiences. It's understandable--there are greater repercussions to offering wrong financial predictions than getting the wrong topping on the pizza. The challenge for banks is that forward-looking insights and personalized guidance are becoming a prerequisite to conducting digital business with consumers.