Case-Based Reasoning (CBR) for the Self-Improving Help Desk

In the AI-driven era, customer service has evolved to be more efficient and self-learning. AI systems help companies in a variety of ways including improving customer satisfaction ratings, reducing operational costs, and increasing revenue. AI has many other advantages for customer service that human agents cannot compete with -- it is always available, 24/7 and never gets tired or distracted. One of the leading AI systems in this area is CBR Systems' machine learning help desk system. Case Based Reasoning (CBR) is an AI technique that is increasingly used by customer service departments to improve their performance and help desk software providers to offer even more intelligent solutions for their customers.