Bank Of America's Virtual Assistant Now Has More Than 10 Million Users

Bank of America hits a milestone with Erica. It's not only fintechs that can lure millions of customers their way. Bank of America's voice-activated virtual assistant Erica now has more than ten million users. It's also on track to complete 100 million client requests in the coming weeks and that's all since its launch in June of 2018. "Erica is ushering in a new era of personalized banking and providing our clients never-before-possible convenience," said David Tyrie, head of advanced solutions and digital banking at Bank of America in prepared remarks.