Credible Chatbots Outperform Humans - RTInsights

Study: Intelligence AI chatbots are four times more effective at selling products than inexperienced humans. First impressions make a big difference in business. It turns out that's not only the case for human-to-human encounters, but also for interactions with chatbots. Artificial intelligence (AI) chatbots are four times more effective at selling products than inexperienced workers, according to a new study. However, if customers know the conversational partner is not a human, they are curt and purchase less.