The future of Chatbots; What you need to know in 2019 / 2020

By now, you'll have interacted with chatbots whether it's doing banking, buying online, getting help for a technical issue or searching for a place to stay through a booking site. It might have been a satisfactory experience or quite frustrating but it's the norm now. The big question is how much more advanced will chatbot technology get and will chatbots eventually replace humans in the workforce? Basically, chatbots are virtual robots that are always at work, never go on leave, never get sick and cost a lot less to have on board than their human counterparts. But, just like the Tin Man in the Wizard of Oz, they don't have a heart and it's highly unlikely that for a long time to come they'll be able to adequately replace the personal touch of a living, breathing human.