A Practical Roadmap for Adding AI Chatbots for Banks and Credit Unions

#artificialintelligence 

Conversational artificial intelligence chat has become central to the digital banking strategy of financial institutions, no matter what their size. The Covid-19 shift to remote banking will never be reversed. Banks and credit unions have an opportunity to build and retain market share in the new environment where customer engagement has shifted so rapidly to digital channels. The ability to self-serve, especially for younger clients, is an essential factor in achieving customer and member success. Winners will be those who make their digital experience most compelling and convenient.

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