AI Is Outperforming Humans, So Why Don't Customers Trust It?

Artificial intelligence (AI) can suggest cancer treatments that doctors miss, rack up higher investment returns than human stockbrokers and perform various rote human tasks around the clock without ever tiring. In its many forms, it has advanced health discoveries, performed legal tasks and revolutionized personal technology. So, why are consumers still so wary of it? Despite its myriad applications, AI has limitations. During the technology's first big boom, many companies pushed those limitations to their brinks in consumer-facing products, from fault-prone early facial recognition technology to rogue chatbots to AI that made erroneous medical diagnoses.