Coming: More Chats with AI, Anytime, Anywhere - RTInsights

Organizations are turning to conversational AI to meet communication demands, with the adoption of chatbots and conversational interfaces reaching an unprecedented scale. Yes, it's time to get comfortable speaking with machines. Conversation – whether it's with customers, or between employees – is a very informal process, but thanks to AI, we may be able to better capture the essence of these discussions. That's the word from a report out of Accenture, which notes that conversation is "also a complex construct. Even the simplest interaction has layers of richness and nuance--it takes effort and understanding to get conversation right."