The customer service bots that truly speak your language

At Facebook's F8 developer conference in April, CEO Mark Zuckerberg announced his company's latest Messenger feature a personal shopping assistant and touted the app as being similar to shopping with a friend. There's just one key difference: The friend is a robot. More companies and organizations are turning to artificial intelligence (AI)-driven "chatbots", or conversational robots, as a new wave in customer service. The idea is to personalize each user's experience through advanced human-computer interactions. In the case of Facebook's e-commerce platform, the user will be able to interact with brands and companies that have opted to get involved with the app and order products and services without ever having to leave Messenger.