AI Takes On Telecom Customer Service

This article was originally published on Tractica's sister site Light Reading. In our recent report, Tractica presents seven key use cases where AI will be leveraged in telecom. One of the most intriguing near-term opportunities AI can help address for service providers is improving customer experience (CX). McKinsey recently pointed out that companies focused on CX are seeing revenue gains of 5% to 10% and cost reductions of 15% to 25% within two to three years. Leading companies are giving customers more control, faster resolution and better outcomes tied to a personal context in their interactions.