7 Chatbots in the Financial Industry – Paypal, Kasisto, and More Emerj

Kasisto has an AI platform called KAI that they claim can help financial institutions create chatbots for their customers to ask questions and use to make payments and review account details. The company also claims KAI chatbots can help users manage their funds from multiple accounts. The software can send a chatbot's conversation to a human customer service employee in cases where it cannot solve a customer's problem. The company also claims to have a deep learning tool for business banking chatbots that helps train new machine learning models, however, they do not offer a detailed explanation of how multiple neural networks would work to make a chatbot more effective These chatbots can purportedly converse with customers about financial tasks such as applying for credit cards, product discovery and managing funds. They can also fulfill some requests directly within the chatbot interface.