HDFC Bank, Niki.ai tie up for chatbot banking - Times of India

MUMBAI: HDFC Bank has tied up with Niki.ai, the artificial intelligence firm funded by Ratan Tata & Ronnie Screwvala, to bring in'conversational banking' - chatbots that facilitate commerce and banking transactions without getting out of the chat window. The chatbot is presently available on Facebook messenger where it can be used for e-commerce transactions like booking a cab, ordering food or paying bill. Speaking to TOI, Nitin Chugh, HDFC Bank's digital banking head, said that the chatbot was designed to work as a virtual concierge service. The HDFC Bank on-chat app is available to anyone and not just those with HDFC Bank accounts. "The chat opens a payment gateway through which transactions can be made using any bank account," said Chugh.