AI is on! FinTech Futures

Sophie Guibaud, Fidor Bank: AI is on! Implementation of first uses cases around real-time contextual added-value banking notifications and offers will make their appearance in 2018, predicts Sophie Guibaud, vice-president for European expansion at Fidor Bank. Artificial intelligence (AI) is beginning to make some real inroads into the consumer banking experience. While some might have dismissed it as a gimmick a year ago, there's no doubt that AI is going to used more and more by banks into 2018. What's more, it won't just be used in the customer-facing services at the front end, but at the back end too, helping banks to make better use of the data they have.