Six ways AI can improve customer experience - Raconteur

Artficial intelligence (AI) can be used in the frontline of customer service, helping customers get instant answers, fast outcomes and consistency. The infuriatingly long wait for a phone call with a live agent, just to receive an over-simplistic answer, is now being replaced with chatbot technology, powered by AI, for an immediate solution. "Chatbots are capable of sourcing data at a much faster speed than an individual working behind the scenes," explains Bernd Gross, chief technology officer at Software AG. "This not only speeds up the time taken to deliver a service, but it also frees up employees' time to focus on more value-added tasks." This frontline revolution is in its early stages, but there are a number of industries that have already embraced self-service customer experience.