Integration of AI into RPA - Part 2

In Part 1 of this article, we talked about how RPA is a platform to integrate point AI solutions to solve complex business processes. Now let us dive into a specific end to end business process and discuss how AI can be integrated into RPA. Consider a business user in an auto insurance claim processing department. The business user receives emails (tons of them) every day with a claim form and pictures of the cars involved in the incident. Let's say a claim is submitted via email, which has a loss form (pdf) and pictures of the damaged cars.