Evolution of voice assistants in banking - from simple Q&A to personalized advice - The Economic Times

By Varun Mathur Mobile banking was one of the first apps for smartphones. Financial brands led the charge on the first mainstream wearable, the Apple Watch. Now, conversational interfaces including voice-first interfaces are the next frontiers to explore as consumers increasingly look for speed, convenience and security in their banking tasks. Why should banks invest in voice? Because, it is the most natural means of communication and can lead to more personalized interactions.