OCBC's new HR app includes AI-powered chatbot

OCBC Bank has launched a comprehensive human resource mobile application, HR In Your Pocket, which includes an artificial intelligence-powered chatbot that is integrated with the bank's HR information system to provide immediate and personalised responses. This places OCBC as the first bank in Singapore to have launched such an app. According to a media release, HR In Your Pocket was developed in-house and through feedback from employees wanting to be able to access HR information and perform HR-related matters anywhere and anytime, without having to contact the HR team or be seated at their desks. The app will benefit the bank's employees in Singapore by giving them access to a holistic HR resource centre for leave applications, tracking of employee medical and lifestyle expense reimbursement claims, internal job postings and OCBC Bank's people directory. It will be rolled out in OCBC Malaysia by the end of the year. Additionally, the app will feature an in-built chatbot, "Buddy", which will be able to answer employees' HR-related questions instantly.