Domino's partners with Nuance for DRU artificial intelligence ZDNet

Domino's has delivered new additions to its Domino's Robotics Unit (DRU) family, announcing the DRU Platform, an artificial intelligence (AI)-based technology that will allow customers to order a pizza using their voice. As of Monday, customers will be able to use DRU Assist, an in-app AI virtual assistant that was built in partnership with natural language company Nuance. DRU Assist takes the pizza giant somewhat back to the start of its digital journey, with customers speaking to order a pizza via their phone. Powered by Nuance's Nina, Domino's DRU Assist engages with customers in human-like conversation via text or speech recognition. "DRU Assist is not just a toy, this is real platform change," Domino's Group CEO and Managing Director Don Meij said.