Q: What Do Law Firm Knowledge Managers Want? A: Automation

'We can't expect an elite KM group, no matter how large, to collect, assess, codify and turn the firm's work into a KM or exemplar database,' he says. 'The explosion of information exceeds a'human-centric' way of managing. Our work product needs to speak for itself, and existing technologies can give it a voice. Technology has to be able to get you to that intersection of what's meaningful [in] the task at hand,' he concludes. That is to say, collecting, sorting, presenting extracted data is all very nice, but if it cannot be delivered to the point of need and in a way that is truly functional and relevant, then it's not much use.