How Banks Can Shed Light on the 'Black Box' of AI Decision-Making

The use of artificial intelligence technology in banking has great potential, much of it still untapped. It's use in powering chatbots and digital assistants using natural language processing is of the best-known AI applications. AI can also be used as part of data analytics, helping banks and credit unions detect fraud more quickly on the one hand and create more personalized customer messaging and offers on the other. Significantly, AI can help make institutions -- bank and nonbank -- make faster lending decisions. However, there is downside to the use of artificial intelligence, the consequences of which loom ominously for banks and credit unions.