May I take your order? How AI is changing fast-food drive-thrus

As the COVID-19 pandemic continues, many Americans have turned to the drive-thru as a safer means of picking up food. For some, the voice on the speaker by the menu board may be the only other person they interact with all day. But a new wave of technology that is set to transform the fast food industry may change all that. The next time you order a value meal, it might be the equivalent of Siri or Alexa taking your order. As artificial intelligence (AI) continues to play a big role in our daily lives, customers should prepare for an automated voice to ask: Do you want fries with that?