Wells Fargo taps Google AI on virtual assistant launch

Fargo represents the next step in Wells Fargo's digital transformation, which began last year with the announcement of a 10-year plan to modernize its cloud infrastructure with Microsoft and Google. A statement Monday from the 170-year-old bank said it plans to "become digital-first and reinvent personal finance." "This partnership will expand our customers' digital financial support network by enabling meaningful money conversations conveniently from their mobile device," said Michelle Moore, Wells Fargo's head of digital. "It's more than just dollars and cents; it's about uplifting our customers' emotional and financial well-being by understanding their financial goals and providing the most convenient interactions to meet those goals." Fargo will use Dialogflow, Google's conversational AI platform, to allow the virtual assistant to provide a tailored response to customers based on their intent, according to Monday's announcement.