Conversational interfaces speak volumes for business

One of the most significant emerging tech trends this year is around emerging tech convergence. Instead of focusing on one of the essential eight technologies, businesses are combining them to solve problems in powerful new ways. We're seeing this come to life in the growing use of conversational interfaces, which combine artificial intelligence (AI) and the internet of things (IoT). Like most people, I prefer talking over typing on a keyboard, tapping on a screen or clicking with a mouse. We've all become accustomed to simply asking our phones or other personal or home devices to give directions, answer questions, and find the information we need.